Online/onscreen password recovery
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jnsilver
Posts: 79
Joined: 28 Jun 2017, 16:13

Online/onscreen password recovery

by jnsilver » 24 Jul 2017, 17:28

Hi,
I would suggest to implement some kind of online/onscreen password recovery.
Users can get the forgotten password by e-mail only when SMS is not enabled.

But in that case users are not logged in and can't get the e-mail. Therefore it would be great to have an option to get the password onscreen.

One option can be the answer of a security question or a password hint during the registration. When the user answers the question correctly or enters the right password hint combined with his username, he see the password on the screen.

HSNMSupport
Posts: 1529
Joined: 26 Jul 2016, 09:16

Re: Online/onscreen password recovery

by HSNMSupport » 25 Jul 2017, 12:03

Hi Jens
Could be a good idea :-) Thanks for that
I've just forward your request to the developer team

Thanks again

Best regards

jnsilver
Posts: 79
Joined: 28 Jun 2017, 16:13

Re: Online/onscreen password recovery

by jnsilver » 17 Oct 2017, 12:41

Hi,
Is there any plan to provide the onscreen password recovery?
Best regards
Jens

HSNMSupport
Posts: 1529
Joined: 26 Jul 2016, 09:16

Re: Online/onscreen password recovery

by HSNMSupport » 17 Oct 2017, 14:26

Hi Jens,

not yet. But it's on the wish list.

Regards.

jnsilver
Posts: 79
Joined: 28 Jun 2017, 16:13

Re: Online/onscreen password recovery

by jnsilver » 12 Dec 2017, 18:49

Hi,
is there any update on this?

HSNMSupport
Posts: 1529
Joined: 26 Jul 2016, 09:16

Re: Online/onscreen password recovery

by HSNMSupport » 13 Dec 2017, 09:04

Hi Jens
Unfortunatly it has not yet been develop
I'll remember and urge your request to developers in order to check the feasibility then they will evaluate if and when to develop the features that you have demanded.
 If you consider that the request is absolutely necessary for your business, please contact our sales department who will ask for an analysis to the development team and will make you an offer with timing and contribution fee.
Anyway thanks for the suggestion
Best regards

jnsilver
Posts: 79
Joined: 28 Jun 2017, 16:13

Re: Online/onscreen password recovery

by jnsilver » 23 Feb 2018, 14:59

Hi,

is there any update on the roadmap to implemente this?

When no SMS is provided there is a big disruption in the self service for the user. Sending an e-mail at the Hotspot where you forgot your password makes no sense.

HSNMSupport
Posts: 1529
Joined: 26 Jul 2016, 09:16

Re: Online/onscreen password recovery

by HSNMSupport » 23 Feb 2018, 15:27

Hi,

I'm sorry but I don't have any news yet.
As already done last time, I'll send a reminder to developers.

Best Regards.

jnsilver
Posts: 79
Joined: 28 Jun 2017, 16:13

Re: Online/onscreen password recovery

by jnsilver » 06 Mar 2018, 13:37

Hi there,
Is it still on the list? Please provide an update on this.
Many thanks.

HSNMSupport
Posts: 1529
Joined: 26 Jul 2016, 09:16

Re: Online/onscreen password recovery

by HSNMSupport » 06 Mar 2018, 16:17

Hi,

yes, it's still on the list.

Best Regards.

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