Apple laptops stuck at login / registration process
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28 posts
Gerard
Posts: 72
Joined: 30 Jun 2017, 10:02

Re: Apple laptops stuck at login / registration process

by Gerard » 27 Feb 2018, 12:45

Any news?
Some clients (MWC Hotels in Barcelona) are getting anxious.

Thanks.

HSNMSupport
Posts: 1529
Joined: 26 Jul 2016, 09:16

Re: Apple laptops stuck at login / registration process

by HSNMSupport » 28 Feb 2018, 15:49

Hi,
in the last days we performed many other tests and we are sure to have discovered what the problem is: it's related to Apple devices' DNS (probably not on all iOS/MacOS version).

When the Apple device connects to a wifi network it checks, trying to reach a specific control's URL, if it has an internet access; if the Apple device can't reach this URL it pops up the CNA (Captive Network Assistant) and, unfortunately, also the DNS client stops working.
Then, if in the Mikrotik gateway is set a "DNS Name" under Hotspot configuration (generally set if you are using HTTPS on Welcome Portal),
MikrotikHotspotDNSName.jpg
having DNS not running on the Apple device, on HSNM version prior to 5.0.167 a blinking green circle is displayed without any message
BlinkingGreenCircle.jpg
instead on HSNM version later than 5.0.167, after 30 seconds, an error saying "Error. The login procedure can not contact the gateway" occurs.
Error.jpg
To solve this issue you can:
1) Not set a "DNS Name" (mandatory if you are using HTTPS on Welcome Portal) under Hotspot configuration on the Mikrotik Gateway;
2) Disable the Apple CNA on the gateway configuration inside HSNM
DisableAppleCNA.jpg
With the CNA disabled, the APPLE device is able to reach the control's URL so it thinks to have an internet access and so it doesn't stop the DNS client working.

Hope this help

Best regards
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HSNMSupport
Posts: 1529
Joined: 26 Jul 2016, 09:16

Re: Apple laptops stuck at login / registration process

by HSNMSupport » 02 Mar 2018, 10:06

Hi Guys
I am glad to inform you that we have just release a new HSNM version (5.0.171) that adds a workaround for the macOS and iOS issue mentioned above.
With this version it is not necessary to disable Apple CNA or DNS Name inside the Mikrotik Gateway in order to fix the  problem during the login phase on some iOS and macOS Apple devices.

I hope you appreciate

Regards

Gerard
Posts: 72
Joined: 30 Jun 2017, 10:02

Re: Apple laptops stuck at login / registration process

by Gerard » 14 Mar 2018, 10:52

Yes! It's working now! Thank you :)

Andrushka
Posts: 58
Joined: 12 Dec 2017, 15:07

Re: Apple laptops stuck at login / registration process

by Andrushka » 28 Mar 2018, 16:43

Does this workaround involve only a back end change or does it also require changes to the Mikrotik gateway configuration?

HSNMSupport
Posts: 1529
Joined: 26 Jul 2016, 09:16

Re: Apple laptops stuck at login / registration process

by HSNMSupport » 28 Mar 2018, 18:20

Hi,

you don't have to do anything at Mikrotik side.

Best Regards.

Gerard
Posts: 72
Joined: 30 Jun 2017, 10:02

Re: Apple laptops stuck at login / registration process

by Gerard » 31 May 2018, 17:33

Hi,
This issue reappeared with 5.0.182
It only happens when a DNS Name is set in the hotspot profile (Mikrotik)

HSNMSupport1
Posts: 111
Joined: 27 Mar 2018, 11:00

Re: Apple laptops stuck at login / registration process

by HSNMSupport1 » 31 May 2018, 18:34

Hi Gerard,

We will have our development team investigate it and we will get back to you as soon as possible.

Best Regards,

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