by HSNMSupport »
30 Oct 2018, 17:30
Hi CIE
Yes, HTTPS login doesn't work on Ruckus devices and so user cannot be authenticated.
This is not an HSNM problem but a Ruckus issue; I'll try to explain you why it happens: ruckus hotspot service, as all the hotspots, has an internal page (
https://RuckusIP/user/index.jsp) that is automatically called when a device try to surf and then redirects the user to Welcome Portal; this page is loaded using the Ruckus IP but, if there isn't a certificate for it inside the Ruckus, there will be an error and so the user cannot login.
P.S.->The error probably could be fixed if, on your Ruckus device, you can load a non self signed certificate for the Ruckus IP address.
Best regards