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How to enable SMS authentication

Posted: 20 Nov 2017, 15:00
by jonathanmillward
Hi Guys,
I want to assign a free product to the users. I want to set it up so that when they register with their phone number, they must be sent a SMS with a code to login with. It is not working at the moment. At the domain level I did the following...
Under "Data to Customize Users Registration":  Request the username>use the Mobile number and Request the Mobile number>Yes.
Under SMS I chose SMS Confirmation Request> Only to national calling codes
User password by SMS> tick
Send SMS Notification> Only to national calling codes

Please can you tell me what I am missing?
Best,
Jonathan

Re: How to enable SMS authentication

Posted: 20 Nov 2017, 15:28
by HSNMSupport
Hi Jonathan
Did you set up any SMS configuration under your HSNM System Settings? 
SMSConfiguration.jpg
You can choose to send SMS through different ways but you need to choose and configure one otherwise HSNM cannot send SMS.

Best regards

Re: How to enable SMS authentication

Posted: 21 Nov 2017, 12:19
by jonathanmillward
Thats what I needed! Thank you :)

Re: How to enable SMS authentication

Posted: 21 Nov 2017, 12:32
by jonathanmillward
Hi,
I don't seem to edit those settings. Maybe I am in the wrong place.
We want to be able to use our own SMS service if this is possible?
Best,
Jonathan

Re: How to enable SMS authentication

Posted: 21 Nov 2017, 16:09
by HSNMSupport
Hi,

sorry but I've just seen that you are using our cloud services.
You went to the right place but you don't have permission to change the SMS settings. Only us can manage those parameters.

You have to send us an email to support@hsnetworkmanager.com with your SMS service configuration data. Then we will set them for you.

Regards.

Re: How to enable SMS authentication

Posted: 22 Nov 2017, 11:50
by jonathanmillward
Ok great, I will send. Thanks!