Dear Team,
I am unable to view list of the files containing the logs of the users' traffic except one gateway. Please assist urgently.
Regards
Ghufran Abbasi
User Traffic logs
HSNM Hardware and VM configurations. Sms, Email, Backup, Database
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HSNMSupport
- Posts: 1538
- Joined: 26 Jul 2016, 09:16
Hi Ghufran,
can you ceck what you set in the "Scheduling Log Backup" section in the System Settings?
Are you sure to have enabled the log in the gateway configuration?
Please, eventually, provide me some screenshots about the mentioned System Settings configuration and the user traffic logs list.
Best Regards.
can you ceck what you set in the "Scheduling Log Backup" section in the System Settings?
Are you sure to have enabled the log in the gateway configuration?
Please, eventually, provide me some screenshots about the mentioned System Settings configuration and the user traffic logs list.
Best Regards.
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Ghufran
- Posts: 8
- Joined: 31 May 2018, 15:35
Hi,
Please find the attached snapshots, no new changes made at my end. Though, only one gateway logs are proper.
Please find the attached snapshots, no new changes made at my end. Though, only one gateway logs are proper.
You do not have the required permissions to view the files attached to this post.
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HSNMSupport
- Posts: 1538
- Joined: 26 Jul 2016, 09:16
Hi Ghufran,
is the UDP port 1514, for syslog, open at gateway network side?
Best Regards.
is the UDP port 1514, for syslog, open at gateway network side?
Best Regards.
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Ghufran
- Posts: 8
- Joined: 31 May 2018, 15:35
Hi,
Yes all ports are already open, previously all logs were proper but i guess from last upgrade having this issue.
Yes all ports are already open, previously all logs were proper but i guess from last upgrade having this issue.
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HSNMSupport1
- Posts: 111
- Joined: 27 Mar 2018, 11:00
Hi Ghufran,
Can you try to downgrade your HSNM to the version you had before.
Best Regards,
Can you try to downgrade your HSNM to the version you had before.
Best Regards,
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humzakhan
- Posts: 70
- Joined: 06 Jun 2018, 12:22
Sure,Hi Ghufran,
Can you try to downgrade your HSNM to the version you had before.
Best Regards,
We will downgrade in morning as per PST.
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humzakhan
- Posts: 70
- Joined: 06 Jun 2018, 12:22
Dear Team,Hi Ghufran,
Can you try to downgrade your HSNM to the version you had before.
Best Regards,
We have downgraded to previous version but still having log issues. Please find attached images for reference.
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humzakhan
- Posts: 70
- Joined: 06 Jun 2018, 12:22
Dear Team,Dear Team,Hi Ghufran,
Can you try to downgrade your HSNM to the version you had before.
Best Regards,
We have downgraded to previous version but still having log issues. Please find attached images for reference.
Please note , by disabling and then again enabling logs from gateway, 3 more logs start working. Please find attached image for reference. Furthermore we are available if you want to resolve it by taking remote session.
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HSNMSupport1
- Posts: 111
- Joined: 27 Mar 2018, 11:00
Hi Ghufran,
We will have our development team review it and we will get back to him as soon as possible.
Best Regards,
We will have our development team review it and we will get back to him as soon as possible.
Best Regards,
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