License update
General questions and topics about hsnm

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chris865
Posts: 25
Joined: 31 Dec 2019, 08:48

License update

by chris865 » 06 Mar 2020, 09:02

hi there, i have issues with license updates

2020-03-06 05:53:59 - hsnm
Error! Check license. Service is not connected or webservice is null (/functions/checklicense ->UpdateLicense)

i can ping atlante.prometeo.com, but i dont hink the ping works at all, because i can ping any dns

regards
chris
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HSNMSupport
Posts: 1529
Joined: 26 Jul 2016, 09:16

Re: License update

by HSNMSupport » 16 Jul 2020, 13:34

Hi,
From version v7 URLs to verify are:
  • - license.prometeo.com
    - license1.prometeo.com
So in order please:
  • - Check if your HSNM can reach license.prometeo.com and license1.prometeo.com firstly via HSNM ping utility.
    - Check if your Firewall allows HTTPS (port 443) and HTTP (port 80) traffic toward those 2 URLs
Have a nice day.

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