Redirect error! Connection lost, Welcome Portal not reachable or walled garden not updated!
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patrickk
Posts: 3
Joined: 28 Jun 2017, 16:21

Redirect error! Connection lost, Welcome Portal not reachable or walled garden not updated!

by patrickk » 25 Dec 2017, 03:49

Hi everyone,
Merry xmas. i downloaded, copied, and imported hotspot configuration to mikrotik gateway. the response from the when connected to the gateway is "Redirect error! Connection lost, Welcome Portal not reachable or walled garden not updated"
Help!!!
thanks

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HSNMSupport
Posts: 143
Joined: 26 Jul 2016, 09:16

Re: Redirect error! Connection lost, Welcome Portal not reachable or walled garden not updated!

by HSNMSupport » 27 Dec 2017, 10:23

Hi,

if you get that error these are the possibilities because you get it:

1) Gateway lost connection or it didn't have an internet connection
2) Gateway is behind a firewall and the HTTP port is closed 
3) Gateway's Walled Gardens doesn't have the HSNM's domain name and/or IP
4) You changed IP or Domain Name of your HSNM/appliance without reconfigure the GW
5) HSNM/appliance is turned off
6) DNS on gateway or on client side is not working properly and so it can't resolve the HSNM's domain name
7) HSNM is behind a firewall and the HTTP port is closed or not port-forwarded
8) You have enabled the "same network of the appliance" checkbox on gateway inside HSNM, but your gateway is not on the same network (layer 2 and layer3) of HSNM

Regards.

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