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Playing the VM

Posted: 03 Feb 2018, 18:09
by Jameel
Hi, 
I am facing problem in playing the VM. it gives me a message " Failed to lock the file cannot open the disk E:\HSNM\HSNM.vmdk failed to start the virtual machine".
Thank you

Re: Playing the VM

Posted: 05 Feb 2018, 08:52
by HSNMSupport
Hi Jameel
I am sorry but this issue is a vmware error probably due by something else that lock the file.
Please check if you have another job that is running the virtual machine or you can try do delete the .LCK file and folder and then start the virtual machine again.

Anyway I suggest you to do some google search about this issue.

Sorry again but this error is not an HSNM issue

Best regards

Re: Playing the VM

Posted: 05 Feb 2018, 11:12
by Jameel
I found the file with extension .lck, If I am going to delete it would not create any trouble. actual file must be exist.
HSNMSupport:Hi Jameel
I am sorry but this issue is a vmware error probably due by something else that lock the file.
Please check if you have another job that is running the virtual machine or you can try do delete the .LCK file and folder and then start the virtual machine again.

Anyway I suggest you to do some google search about this issue.

Sorry again but this error is not an HSNM issue

Best regards

Re: Playing the VM

Posted: 05 Feb 2018, 12:06
by HSNMSupport
Hi Jameel
As wrote before we provide support on HSNM not to Vmware issue.
Before we provided you only some suggestions but I advise you to do some google search about the vmware issue
Best regards

Re: Playing the VM

Posted: 06 Feb 2018, 06:06
by Jameel
This issue resolved by deleteing .lck file.

HSNMSupport:Hi Jameel
As wrote before we provide support on HSNM not to Vmware issue.
Before we provided you only some suggestions but I advise you to do some google search about the vmware issue
Best regards

Re: Playing the VM

Posted: 07 Feb 2018, 09:28
by Jameel
Hi, 
my license expired and now you activated it again. For the HSNM license update, I connect it through my LAN. is it ok? Or I need to put it on the public IP
Thanks

Re: Playing the VM

Posted: 07 Feb 2018, 11:34
by HSNMSupport
Hi Jameel,

just have internet access.

Best Regards.