Difficulties getting the 3g modem to work
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Ecube
Posts: 8
Joined: 06 Oct 2015, 10:00

Difficulties getting the 3g modem to work

by Ecube » 06 Oct 2015, 10:18

We having difficulties getting the 3g modem to work (Sending sms) :?

Alex
Hsnm Support
Hsnm Support
Posts: 50
Joined: 23 Sep 2015, 11:48

Re: Difficulties getting the 3g modem to work

by Alex » 06 Oct 2015, 10:19

Hello!
What kind of USB modem are you using? HSNM supports only some modems that are:

Onda TM201
Huawei E173
Huawei E1750
Huawei E620
Huawei E1552
Huawei E3131
Onda MW836UP
Onda MDC655
Onda MT835UP
Onda MDC835UP
Onda MT191UP


If you are using a vmware version please be sure that USB modem is connected and recognized from vmware.

Hope to help you

Ecube
Posts: 8
Joined: 06 Oct 2015, 10:00

Re: Difficulties getting the 3g modem to work

by Ecube » 06 Oct 2015, 10:19

We are using

one touch x230e 01 z128 modem

vmware version recognizes it

Alex
Hsnm Support
Hsnm Support
Posts: 50
Joined: 23 Sep 2015, 11:48

Re: Difficulties getting the 3g modem to work

by Alex » 06 Oct 2015, 10:24

Hi!
This kind of modem is not supported from HSNM. You have to use one of the supported modems

Ecube
Posts: 8
Joined: 06 Oct 2015, 10:00

Re: Difficulties getting the 3g modem to work

by Ecube » 06 Oct 2015, 10:24

Modem has been replaced with Huawei E173 but we still cant get it to work

Alex
Hsnm Support
Hsnm Support
Posts: 50
Joined: 23 Sep 2015, 11:48

Re: Difficulties getting the 3g modem to work

by Alex » 06 Oct 2015, 10:25

Please check if HSNM recognized the modem under "system settings" menù, after that go to "system utility" menù and try to send an SMS and check on HSNM LOG what is written.
I have seen that your license is expired and HSNM is blocked, so how did you try to send an SMS with the HSNM blocked?

Ecube
Posts: 8
Joined: 06 Oct 2015, 10:00

Re: Difficulties getting the 3g modem to work

by Ecube » 06 Oct 2015, 10:28

HSNM recognizes modem under system menu
Find attached screen shot
Image

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