DB Backup issue
HSNM administration backend general discussion

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imtiazahmed
Posts: 17
Joined: 31 Jul 2016, 18:50

DB Backup issue

by imtiazahmed » 01 Aug 2016, 11:17

I get this message :

DB backup: data backup error.
Host: mhsdemo
IP: 115.167.78.138
Domain: mhsdemo.teds.pk
Error: 2 - DB backup: FTP login error!

Moreover: sending notifications is also not enabled on Admin settings.

Alex
Hsnm Support
Hsnm Support
Posts: 50
Joined: 23 Sep 2015, 11:48

Re: DB Backup issue

by Alex » 01 Aug 2016, 11:57

Hello, did you check the FTP credentials that you setup in the general option? :?:
Moreover: sending notifications is also not enabled on Admin settings.
Can you explain better this point? Thank you!

imtiazahmed
Posts: 17
Joined: 31 Jul 2016, 18:50

Re: DB Backup issue

by imtiazahmed » 01 Aug 2016, 15:19

ftp credentials a re fine and working with filzilla'
second: when a user is registered he gets email for user/pass and welcome message. I have set up smtp server but still issue is there.

HSNMSupport
Posts: 1529
Joined: 26 Jul 2016, 09:16

Re: DB Backup issue

by HSNMSupport » 01 Aug 2016, 16:10

Hi Imtiaz!
FTP error is quite clear: you have set a wrong FTP username and password on HSNM System Settings: please check!

About the e-mail notification for the users, you have to enabled it on domain
Img.jpg
Best regards
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imtiazahmed
Posts: 17
Joined: 31 Jul 2016, 18:50

Re: DB Backup issue

by imtiazahmed » 01 Aug 2016, 17:54

thanks, I will recheck and tell you.

imtiazahmed
Posts: 17
Joined: 31 Jul 2016, 18:50

Re: DB Backup issue

by imtiazahmed » 02 Aug 2016, 05:27

Now I am getting error : " Invalid ftp folder,

DB backup: data backup error.
Host: mhsdemo
IP: 115.167.78.138
Domain: mhsdemo.teds.pk
Error: 4 - Invalid ftp folder

imtiazahmed
Posts: 17
Joined: 31 Jul 2016, 18:50

Re: DB Backup issue (resolved)

by imtiazahmed » 02 Aug 2016, 08:46

thanks I get it resolved. FTP path works with default / only. careful about forward or backward slash (/ and \ )

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