Cryptic error message
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Andrushka
Posts: 63
Joined: 12 Dec 2017, 15:07

Cryptic error message

by Andrushka » 09 Sep 2024, 15:15

Hello, end users are occasionally seeing the attached error message. If they disconnect from Wi-Fi and reconnect they are then able to authenticate successfully.

Do you have any explanation of the circumstances for this message?
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HSNMSupport
Posts: 1553
Joined: 26 Jul 2016, 09:16

Re: Cryptic error message

by HSNMSupport » 09 Sep 2024, 15:55

Hi,
please check if you have a redirection after registration then try to remove it.
S.T.

Andrushka
Posts: 63
Joined: 12 Dec 2017, 15:07

Re: Cryptic error message

by Andrushka » 12 Sep 2024, 14:15

We do have a redirection after registration.
If this is the issue, why does it only occur very occasionally?
Our customer does expect a redirection although I appreciate that it is not useful when client device CNA is active.

HSNMSupport
Posts: 1553
Joined: 26 Jul 2016, 09:16

Re: Cryptic error message

by HSNMSupport » 12 Sep 2024, 14:40

This could be the issue since in CNA it is not possible to open a new tab or window.
S.T.

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