Hello, end users are occasionally seeing the attached error message. If they disconnect from Wi-Fi and reconnect they are then able to authenticate successfully.
Do you have any explanation of the circumstances for this message?
Cryptic error message
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Andrushka
- Posts: 63
- Joined: 12 Dec 2017, 15:07
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HSNMSupport
- Posts: 1550
- Joined: 26 Jul 2016, 09:16
Hi,
please check if you have a redirection after registration then try to remove it.
S.T.
please check if you have a redirection after registration then try to remove it.
S.T.
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Andrushka
- Posts: 63
- Joined: 12 Dec 2017, 15:07
We do have a redirection after registration.
If this is the issue, why does it only occur very occasionally?
Our customer does expect a redirection although I appreciate that it is not useful when client device CNA is active.
If this is the issue, why does it only occur very occasionally?
Our customer does expect a redirection although I appreciate that it is not useful when client device CNA is active.
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HSNMSupport
- Posts: 1550
- Joined: 26 Jul 2016, 09:16
This could be the issue since in CNA it is not possible to open a new tab or window.
S.T.
S.T.
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