Wrong message after login
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infosey
Posts: 157
Joined: 30 May 2018, 10:45

Wrong message after login

by infosey » 26 Apr 2021, 13:05

Hi!

We have noticed when a wrong message is been shown on a gateway. On a click and conect gateway when we login the message is telling final users: 'Login in progress. Please, wait...' but user has already been loged. This happens only in one particular domain and gateway, we have checked other types of authentication mode, same authentication mode on different domain and gateway and both are not displaying this message. Could you tell us if it's possible to change it's confusing for a final user.

Regards,
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HSNMSupport
Posts: 1529
Joined: 26 Jul 2016, 09:16

Re: Wrong message after login

by HSNMSupport » 26 Apr 2021, 14:01

Dear Infosey,
every message is editable via translation.
You can do it at the various levels or in the preview.
Fotografia_dello_schermo_042621_020750_PM.jpg
Have a nice day.
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infosey
Posts: 157
Joined: 30 May 2018, 10:45

Re: Wrong message after login

by infosey » 27 Apr 2021, 13:16

Sure, thanks.
An other question related with this gateway. After an Android phone is logged no redirection happens, however if an iPhone does redirection is working fine. Is there any configuration problem in domain/gateway level or where could be the problem.

Regards

HSNMSupport
Posts: 1529
Joined: 26 Jul 2016, 09:16

Re: Wrong message after login

by HSNMSupport » 28 Apr 2021, 08:55

Please open a dedicated topic about this.
Have a nice day.

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