Recharge screen not loading
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clannet
Posts: 60
Joined: 28 Jun 2017, 18:42

Recharge screen not loading

by clannet » 24 Mar 2022, 23:03

Hello,

I've got a strange issue where one user can't get the recharge screen to load to topup their account. Other accounts are working fine and can load the recharge page, we got this particular user to register for a new account and they recharged without issue.
recharge-loading-error.png
The top bar of the page loads, but nothing else.

I'm a bit stumped with this one.

Kind regards,

Dean
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HSNMSupport
Posts: 1529
Joined: 26 Jul 2016, 09:16

Re: Recharge screen not loading

by HSNMSupport » 29 Mar 2022, 15:36

Hi Dean,
can you please specify the HSNM version you're on?
Have you already tried to empty HSNM cache?
Let us know.

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