PPP users stay connected while it disconnect from Gateway
Topics about the wireless hardware

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36 posts
miami1983
Posts: 58
Joined: 17 Apr 2019, 09:08

Re: PPP users stay connected while it disconnect from Gateway

by miami1983 » 13 Mar 2021, 05:12

We release several fixes.
Please upgrade to the latest available.
Sam issue users still online from week ago

I don't restart the system and external dB for long time

HSNMSupport
Posts: 1304
Joined: 26 Jul 2016, 09:16

Re: PPP users stay connected while it disconnect from Gateway

by HSNMSupport » 15 Mar 2021, 09:20

I've checked your domain, and again, I cannot see problems.
Here an example:
Fotografia_dello_schermo_031521_091655_AM.jpg
All those highlighted fields, will cause the user disconnection, and once the Radius receives it, the dot will become red, so the user is disconnected from the system.
Please note that is the DOT the option that tells you that a user is disconnected. The human shape icon it tells you that the user is expired:
Fotografia_dello_schermo_031521_091950_AM.jpg
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miami1983
Posts: 58
Joined: 17 Apr 2019, 09:08

Re: PPP users stay connected while it disconnect from Gateway

by miami1983 » 15 Mar 2021, 10:51

I've checked your domain, and again, I cannot see problems.
Here an example:
Fotografia_dello_schermo_031521_091655_AM.jpg
All those highlighted fields, will cause the user disconnection, and once the Radius receives it, the dot will become red, so the user is disconnected from the system.
Please note that is the DOT the option that tells you that a user is disconnected. The human shape icon it tells you that the user is expired:

Fotografia_dello_schermo_031521_091950_AM.jpg
those are fake online users , my gateway not have online users from week ago,
if we can schedule a remote session to check this

HSNMSupport
Posts: 1304
Joined: 26 Jul 2016, 09:16

Re: PPP users stay connected while it disconnect from Gateway

by HSNMSupport » 15 Mar 2021, 11:24

Is it possible to have Winbox access to your Gw?
Can you please share the data with us via email to support?
Thank you

miami1983
Posts: 58
Joined: 17 Apr 2019, 09:08

Re: PPP users stay connected while it disconnect from Gateway

by miami1983 » 15 Mar 2021, 11:36

Is it possible to have Winbox access to your Gw?
Can you please share the data with us via email to support?
Thank you
i'll share all data via support email now

HSNMSupport
Posts: 1304
Joined: 26 Jul 2016, 09:16

Re: PPP users stay connected while it disconnect from Gateway

by HSNMSupport » 15 Mar 2021, 12:10

We solved 2 problems:
- session timeout doesn't consider the product expiration. Now with version 260, the problem is fixed.
- Nas in some cases seems that doesn't send the stop record. We kicked out all users from the gw and now the numbers of connected users are equal.

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