User traffic log not shown with vSZ
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infosey
Posts: 150
Joined: 30 May 2018, 10:45

User traffic log not shown with vSZ

by infosey » 11 Jan 2023, 17:42

Hi!
We want to get user traffic log from some gateways using vSZ from Ruckus but is not showing it.
I beleive is configured fine because is working for us if we change 'Hardware type' and select Mikrotik option is working.
Also this steps were reviewed:
Syslog port 1514 is opened
IP filter is enabled
Syslog is enabled
We are getting other user traffic logs from Mikrotik

Please tell us what steps should we follow.

Regards,

HSNMSupport
Posts: 1438
Joined: 26 Jul 2016, 09:16

Re: User traffic log not shown with vSZ

by HSNMSupport » 12 Jan 2023, 09:12

Hi,
since you've enabled the IP filter, have you added the Controller IP into the HSNM gw to let the internal Syslog receive the logs?
S.T.

infosey
Posts: 150
Joined: 30 May 2018, 10:45

Re: User traffic log not shown with vSZ

by infosey » 12 Jan 2023, 09:40

Yes we have tryed with public and private IP address of vSZ controller, as HSNM is on same network segment.
None has worked for us.

Regards,

HSNMSupport
Posts: 1438
Joined: 26 Jul 2016, 09:16

Re: User traffic log not shown with vSZ

by HSNMSupport » 12 Jan 2023, 10:14

Please share the VSZ controller version please.
And if possible, an example of the LOG that is sent to a working SYSLOG.
Thank you.
S.T.

infosey
Posts: 150
Joined: 30 May 2018, 10:45

Re: User traffic log not shown with vSZ

by infosey » 12 Jan 2023, 10:23

We have tryed with two vSZ diferent with two firmware versions
vSZ 1 fw version: 5.2.0.0.699
vSZ 2 fw version: 6.0.0.0.1331

What logs should we search for, you mean syslog user file for a working gateway ? I mean you want the file or just couple of lines to verify that is working

Regards,

HSNMSupport
Posts: 1438
Joined: 26 Jul 2016, 09:16

Re: User traffic log not shown with vSZ

by HSNMSupport » 12 Jan 2023, 10:28

We need to understand the format that is used by VSZ to send its log.
HSNM rsyslog filters the requests.

infosey
Posts: 150
Joined: 30 May 2018, 10:45

Re: User traffic log not shown with vSZ

by infosey » 25 Jan 2023, 12:14

Please, give us an email to send syslog example of Ruckus vSZ.

Regards,

HSNMSupport
Posts: 1438
Joined: 26 Jul 2016, 09:16

Re: User traffic log not shown with vSZ

by HSNMSupport » 25 Jan 2023, 12:17

Please reach us on Skype.
S.T.

infosey
Posts: 150
Joined: 30 May 2018, 10:45

Re: User traffic log not shown with vSZ

by infosey » 26 Jan 2023, 16:44

Hi
How could we contact you trough skype?

Regards,

HSNMSupport
Posts: 1438
Joined: 26 Jul 2016, 09:16

Re: User traffic log not shown with vSZ

by HSNMSupport » 26 Jan 2023, 16:47

Sure!

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