have you chosen the right hardware type before exporting configs?
Do you have copied the right way to the hotspot folder?
Please follow the step-by-step guide regarding your hardware type.
Please re-try but before reset your MikroTik empty the mikrotik flash folder and re-charge your configs.
The ZIP file downloaded from HSNm contains an .RSC file plus the "hotspot" folder that you must copy inside the flash folder of your GW.
Please choose the right MikroTik. This kind of problem is related to a bad configuration imported into the gateway.
Have a nice day.
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