The GUID we sent by E-mail to the Support has not yet been activated up till now. We have been checking our HSNM and we still checked this Morning and it is still not registered.Hi Paulin
You have to turn off the original server, and send as by e-mail your GUID.
Then we will reset it and within 8 hours you have the GUID available on the new server and the message should disappear
We have been able to add all the devices necessary to be in the "Bypass" list for our services.Hi Paulin,
configure those devices with Hotspot network subnet so devices under the Hotspot network can reach one of these.
Maybe use IPs that don't are into the DHCP range.
In addition to this, you have to add the device mac address into "Bypass or Lock IP, Subnet or Mac Address" under gateway configuration.
Have a nice day.
This kind of error mean a communication problem between HSNM and gateway so you have to double check your network configuration. You wrote that vmware where HSNM is installed is natted: what do you mean? Did you set the vmware network interface as NAT instead of as BRIDGE? If YES, please don't do that: the vmware network interface of HSNM must be set to BRIDGE
Belot you can also find a sample network schema that allow you to understand how is the communication between HSNM and GWs
Hope this help you
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