Ruckus unleashed
Topics about the wireless hardware

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infosey
Posts: 125
Joined: 30 May 2018, 10:45

Ruckus unleashed

by infosey » 18 Jun 2020, 12:35

Hello!
We have a question, is HSNM compatible with ruckus unleashed? We are not able to connect HSNM with it.

Regards,

HSNMSupport
Posts: 1304
Joined: 26 Jul 2016, 09:16

Re: Ruckus unleashed

by HSNMSupport » 18 Jun 2020, 13:24

Hi,
you cannot directly manage it with HSNM.
Have a nice day.

infosey
Posts: 125
Joined: 30 May 2018, 10:45

Re: Ruckus unleashed

by infosey » 18 Jun 2020, 13:35

Hi,
Thank you, hope you impletent it soon.
Regards,

HSNMSupport
Posts: 1304
Joined: 26 Jul 2016, 09:16

Re: Ruckus unleashed

by HSNMSupport » 08 Sep 2020, 13:17

Dear Infosey,
in the upcoming version of HSNM, we followed last Ruckus directives to allow Unleashed firmware to work with it.
So in the upcoming version, it will work.
Have a nice day.

infosey
Posts: 125
Joined: 30 May 2018, 10:45

Re: Ruckus unleashed

by infosey » 24 Sep 2020, 18:10

Hi!
We are testing it, but we get error: 'can't reach gateway'.
Could you tell us initial set up? we have configured unleashed hotspot as VSz:
Login page: our URL gateway.
RADIUS authentication:
Accounting.JPG
IP address: our HSNM private IP.
RADIUS accounting:
Accounting.JPG
IP address: our HSNM public IP.
Is there anything else we need to check?
Regards,
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HSNMSupport
Posts: 1304
Joined: 26 Jul 2016, 09:16

Re: Ruckus unleashed

by HSNMSupport » 25 Sep 2020, 09:07

Hi,
please check if your Ruckus can reach HSNM through those ports(maybe your firewall is blocking the access ), then try to set CHAP method for Authentication. Third, ensure your secret is correct (it must be the same configured into your HSNM).
Please refer to the setup guide that I've to send to you via email.
Have a nice day.

infosey
Posts: 125
Joined: 30 May 2018, 10:45

Re: Ruckus unleashed

by infosey » 29 Sep 2020, 14:56

Hi!
Se have tested what you post and still getting same error: 'can't reach gateways'
Is there any other thing we can check?

Regards,

HSNMSupport
Posts: 1304
Joined: 26 Jul 2016, 09:16

Re: Ruckus unleashed

by HSNMSupport » 29 Sep 2020, 14:58

Check if your AP can reach your HSNM via radius ports.
Thank you.

infosey
Posts: 125
Joined: 30 May 2018, 10:45

Re: Ruckus unleashed

by infosey » 06 Oct 2020, 09:03

Hi!

We have achieved. Is working nice now, thanks for your help!

Regards,

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