I'm sorry but this is not an HSNM problem but a Ruckus one.hi
Your test is with a ruckus controller version from 2015 so it's not a very reliable test.
You must make sure that your portal is compatible with Ruckus in all its versions and if not, open a case with them.
Whan CNA appears or not, HSNM isn't in the game.
Ruckus published buggy software that doesn't allow basic technologies to work correctly.