PPP users stay connected while it disconnect from Gateway
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HSNMSupport
Posts: 1304
Joined: 26 Jul 2016, 09:16

Re: PPP users stay connected while it disconnect from Gateway

by HSNMSupport » 01 Mar 2021, 16:41

Please note that:
- It already happened that sometimes Mikrotik doesn't send stop to the Radius
- If you disconnect the power of the gw, it doesn't send the stop to the Gw.
- We have created a control that if the Gw doesn't send the stop if you turn this option on, HSNM waits 2x Interim updated, then closes automatically the record. Actually, you have this option set to no.
Please turn it on and make a test:
Fotografia_dello_schermo_030121_044055_PM.jpg
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miami1983
Posts: 58
Joined: 17 Apr 2019, 09:08

Re: PPP users stay connected while it disconnect from Gateway

by miami1983 » 02 Mar 2021, 07:56

Hi,
please note that we do not work on Saturday and Sunday.
There isn't a function to disconnect all users together.
What do you want to accomplish?
we still have problem when users disconnected from mikrotik gateway for any un-normal reason , so after that users are not active in gateway but still active in HSNM

we need to solve this issue and need to know how to prevent and fix it
any update ,, if you go to WISP reseller . you will see 44 online users while there are no online user from mikrotik

miami1983
Posts: 58
Joined: 17 Apr 2019, 09:08

Re: PPP users stay connected while it disconnect from Gateway

by miami1983 » 02 Mar 2021, 07:58

Please note that:
- It already happened that sometimes Mikrotik doesn't send stop to the Radius
- If you disconnect the power of the gw, it doesn't send the stop to the Gw.
- We have created a control that if the Gw doesn't send the stop if you turn this option on, HSNM waits 2x Interim updated, then closes automatically the record. Actually, you have this option set to no.
Please turn it on and make a test:
Fotografia_dello_schermo_030121_044055_PM.jpg
i turn it on ,, and i still have same problem

HSNMSupport
Posts: 1304
Joined: 26 Jul 2016, 09:16

Re: PPP users stay connected while it disconnect from Gateway

by HSNMSupport » 02 Mar 2021, 09:04

This is not possible.
With this option on, once a gw doesn't communicate the state of the user, it forces the user disconnection from the radius.
Where did you see that is not disconnected? Please share with us more details.

miami1983
Posts: 58
Joined: 17 Apr 2019, 09:08

Re: PPP users stay connected while it disconnect from Gateway

by miami1983 » 02 Mar 2021, 09:36

This is not possible.
With this option on, once a gw doesn't communicate the state of the user, it forces the user disconnection from the radius.
Where did you see that is not disconnected? Please share with us more details.
what is the best interim update value must be in product_policy , mikrotik gateway to match your system requeirements

also what is the radius time out value in radius option ?

HSNMSupport
Posts: 1304
Joined: 26 Jul 2016, 09:16

Re: PPP users stay connected while it disconnect from Gateway

by HSNMSupport » 02 Mar 2021, 09:43

The interim update must be at least 300 sec.
With force disconnections set to ON, if the gw doesn't send updates about the user, HSNM will wait for 2 x interim update, so in this case 600 sec, and disconnect the user.

miami1983
Posts: 58
Joined: 17 Apr 2019, 09:08

Re: PPP users stay connected while it disconnect from Gateway

by miami1983 » 02 Mar 2021, 13:19

The interim update must be at least 300 sec.
With force disconnections set to ON, if the gw doesn't send updates about the user, HSNM will wait for 2 x interim update, so in this case 600 sec, and disconnect the user.
i do all setting but still have the same problem ,, users not active and still active in connected users

miami1983
Posts: 58
Joined: 17 Apr 2019, 09:08

Re: PPP users stay connected while it disconnect from Gateway

by miami1983 » 03 Mar 2021, 12:30

The interim update must be at least 300 sec.
With force disconnections set to ON, if the gw doesn't send updates about the user, HSNM will wait for 2 x interim update, so in this case 600 sec, and disconnect the user.
i do all setting but still have the same problem ,, users not active and still active in connected users
i have one domain the connected users still active , while all users in mikrotik not connected

is there any update needed

HSNMSupport
Posts: 1304
Joined: 26 Jul 2016, 09:16

Re: PPP users stay connected while it disconnect from Gateway

by HSNMSupport » 03 Mar 2021, 14:33

We cannot replicate the issue.
If we turn this option on, all users are disconnected.
Please check if you get some error in your Gw log.
Thank you

miami1983
Posts: 58
Joined: 17 Apr 2019, 09:08

Re: PPP users stay connected while it disconnect from Gateway

by miami1983 » 04 Mar 2021, 08:05

We cannot replicate the issue.
If we turn this option on, all users are disconnected.
Please check if you get some error in your Gw log.
Thank you
Hi,

No Gateway Error and still the user active on HSNM while we don't have any user in the gateway

why the radius still not close the connection or session per each time , we have same issue in other home-based radius and we solve it by do a triger to sql server to solve that

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