any update ,, if you go to WISP reseller . you will see 44 online users while there are no online user from mikrotikwe still have problem when users disconnected from mikrotik gateway for any un-normal reason , so after that users are not active in gateway but still active in HSNMHi,
please note that we do not work on Saturday and Sunday.
There isn't a function to disconnect all users together.
What do you want to accomplish?
we need to solve this issue and need to know how to prevent and fix it
i turn it on ,, and i still have same problemPlease note that:
- It already happened that sometimes Mikrotik doesn't send stop to the Radius
- If you disconnect the power of the gw, it doesn't send the stop to the Gw.
- We have created a control that if the Gw doesn't send the stop if you turn this option on, HSNM waits 2x Interim updated, then closes automatically the record. Actually, you have this option set to no.
Please turn it on and make a test:
Fotografia_dello_schermo_030121_044055_PM.jpg
what is the best interim update value must be in product_policy , mikrotik gateway to match your system requeirementsThis is not possible.
With this option on, once a gw doesn't communicate the state of the user, it forces the user disconnection from the radius.
Where did you see that is not disconnected? Please share with us more details.
i do all setting but still have the same problem ,, users not active and still active in connected usersThe interim update must be at least 300 sec.
With force disconnections set to ON, if the gw doesn't send updates about the user, HSNM will wait for 2 x interim update, so in this case 600 sec, and disconnect the user.
i have one domain the connected users still active , while all users in mikrotik not connectedi do all setting but still have the same problem ,, users not active and still active in connected usersThe interim update must be at least 300 sec.
With force disconnections set to ON, if the gw doesn't send updates about the user, HSNM will wait for 2 x interim update, so in this case 600 sec, and disconnect the user.
Hi,We cannot replicate the issue.
If we turn this option on, all users are disconnected.
Please check if you get some error in your Gw log.
Thank you
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