PPP users stay connected while it disconnect from Gateway
Topics about the wireless hardware

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36 posts
HSNMSupport
Posts: 1317
Joined: 26 Jul 2016, 09:16

Re: PPP users stay connected while it disconnect from Gateway

by HSNMSupport » 04 Mar 2021, 13:59

The force disconnection is our equivalent trigger.
I will forward all the informations you give us to our developers, but once again, we are not able to replicate it in our lab.

HSNMSupport
Posts: 1317
Joined: 26 Jul 2016, 09:16

Re: PPP users stay connected while it disconnect from Gateway

by HSNMSupport » 05 Mar 2021, 14:05

Please update to the latest version available e re-test.
Thank you.

miami1983
Posts: 58
Joined: 17 Apr 2019, 09:08

Re: PPP users stay connected while it disconnect from Gateway

by miami1983 » 07 Mar 2021, 08:03

Please update to the latest version available e re-test.
Thank you.
i do latest upgrade to 8.0.257 Stable, but the users still online in HSNM and unable to connect in GW side

miami1983
Posts: 58
Joined: 17 Apr 2019, 09:08

Re: PPP users stay connected while it disconnect from Gateway

by miami1983 » 07 Mar 2021, 09:37

Please update to the latest version available e re-test.
Thank you.
i do latest upgrade to 8.0.257 Stable, but the users still online in HSNM and unable to connect in GW side
also to fix the ppp session disconnection temporary , we do force disconnect from HSNM and see this message

Warning! The gateway is not reachable and therefore the user may not be disconnected

while i can ping my GW

HSNMSupport
Posts: 1317
Joined: 26 Jul 2016, 09:16

Re: PPP users stay connected while it disconnect from Gateway

by HSNMSupport » 08 Mar 2021, 09:04

Please allow HSNM to reach your Gw through the Mirktoik API port.
I attach you all the ports needed.
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miami1983
Posts: 58
Joined: 17 Apr 2019, 09:08

Re: PPP users stay connected while it disconnect from Gateway

by miami1983 » 08 Mar 2021, 11:27

Please allow HSNM to reach your Gw through the Mirktoik API port.
I attach you all the ports needed.
my HSNM and gateway are public IP without any firewall conditions or rules between them , so i amazed to see this message

HSNMSupport
Posts: 1317
Joined: 26 Jul 2016, 09:16

Re: PPP users stay connected while it disconnect from Gateway

by HSNMSupport » 08 Mar 2021, 11:34

Note that this is independent to force disconnections.
When the radius doesn't receive user Infos, it will disconnect closing the radius record.
We don't know every clients' network morphology so we ensure every time that the ports are available and communicating.

HSNMSupport
Posts: 1317
Joined: 26 Jul 2016, 09:16

Re: PPP users stay connected while it disconnect from Gateway

by HSNMSupport » 08 Mar 2021, 11:45

I've made another test:
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miami1983
Posts: 58
Joined: 17 Apr 2019, 09:08

Re: PPP users stay connected while it disconnect from Gateway

by miami1983 » 10 Mar 2021, 08:54

I've made another test:
does restart HSNM or upgrade firmware effect to unable to disconnect users , and if this effect how we can disconnect all users using trigger in external DB or in the system

HSNMSupport
Posts: 1317
Joined: 26 Jul 2016, 09:16

Re: PPP users stay connected while it disconnect from Gateway

by HSNMSupport » 10 Mar 2021, 12:05

We release several fixes.
Please upgrade to the latest available.

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