HSNM - new installation does not redirect to login page
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Episystems
Posts: 18
Joined: 09 Jan 2019, 10:44

HSNM - new installation does not redirect to login page

by Episystems » 11 Nov 2021, 11:58

Hello team,

We just made a clear installation with the config file provided by hsnm at Mikrotik 2011UiAS-2HnD with ROS version 6.48.5 (Long-term) and with HSNM version 8.0.279 Stable.
When we connect to the wifi, it says that it is connected without redirecting us to the login page, when we try to access the Internet, we have no access.
If we manual enter the url or IP of the router, the login page appears and we login successfully, providing us with access to the Internet.

For any other clarification we are at your disposal.
Thank you in advance.

HSNMSupport
Posts: 1529
Joined: 26 Jul 2016, 09:16

Re: HSNM - new installation does not redirect to login page

by HSNMSupport » 11 Nov 2021, 12:28

Hi,
possible causes for the redirect error are:
1) Gateway lost connection or it didn't have an internet connection
2) Gateway is behind a firewall and the HTTP/HTTPS port is closed
3) Gateway's Walled Gardens doesn't have the HSNM's domain name and/or IP
4) You changed the IP or Domain Name of your HSNM/appliance without reconfiguring the GW
5) HSNM/appliance is turned off
6) DNS on the gateway or on the client-side is not working properly and so it can't resolve the HSNM's domain name
7) HSNM is behind a firewall and the HTTP/HTTPS port is closed or not port-forwarded
8) You have enabled the "same network of the appliance" checkbox on the gateway inside HSNM, but your gateway is not on the same network (layer 2 and layer3) of HSNM
9) DSL connection has poor upload bandwidth or big latency
10) User's device has poor/interfered wifi signal
11) You've configured an FQDN that doesn't point to your HSNM inside System settings > Web Server > Domain name and your Gw is not in the "same network of the appliance"
12) Your hotspot subnet interferes with the WAN interface subnet or HSNM subnet.
13) If you have selected to use DHCP for the Wan interface, please try to reboot your gateway then retry.
14) Your SSL certificate is not valid or expired.
15) You use a valid certificate inside the GW, but HSNM has not a valid one.
So, you have to focus your attention on these possible causes.
Have a nice day.

Episystems
Posts: 18
Joined: 09 Jan 2019, 10:44

Re: HSNM - new installation does not redirect to login page

by Episystems » 12 Nov 2021, 09:48

Hello team,

We noticed that, in iPhones and some Laptop devices the login page appears and they login successfully, but not in Androids.
Please send us, if possible more specific instructions because it is urgent.

Thank you in advance.

HSNMSupport
Posts: 1529
Joined: 26 Jul 2016, 09:16

Re: HSNM - new installation does not redirect to login page

by HSNMSupport » 12 Nov 2021, 14:03

Redirection errors do not depend on Devices.
If you can't see the CNA maybe you have a custom Walled garden address that allows the Android device to validate the internet access.
Please check all the points listed above.

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