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Re: User Traffic logs
Posted: 08 Jun 2018, 10:18
by humzakhan
Hi Ghufran,
Can you try to downgrade your HSNM to the version you had before.
Best Regards,
Dear Team,
We have downgraded to previous version but still having log issues. Please find attached images for reference.
Dear Team,
Please note , by disabling and then again enabling logs from gateway, 3 more logs start working. Please find attached image for reference. Furthermore we are available if you want to resolve it by taking remote session.
Dear Team,
Logs of different gateways are saving in same file. Please rectify the issue.
Re: User Traffic logs
Posted: 08 Jun 2018, 10:48
by HSNMSupport
Hi Ghufran,
please, can you write us an email to
support@hsnetworkmanager.com providing us URL and credentials to enter your HSNM and IP with credentials in order to enter a gateway that is facing the problem?
Thank you in advance,
Best Regards.
Re: User Traffic logs
Posted: 08 Jun 2018, 11:40
by humzakhan
Hi Ghufran,
We will have our development team review it and we will get back to him as soon as possible.
Best Regards,
Dear Team,
Please see logs of multiple gateways are saving in single file. Please rectify on urgent basis.
Re: User Traffic logs
Posted: 08 Jun 2018, 12:26
by humzakhan
Hi Ghufran,
please, can you write us an email to
support@hsnetworkmanager.com providing us URL and credentials to enter your HSNM and IP with credentials in order to enter a gateway that is facing the problem?
Thank you in advance,
Best Regards.
Dear Team,
Credentials emailed to you.
Re: User Traffic logs
Posted: 11 Jun 2018, 07:19
by humzakhan
Hi Ghufran,
please, can you write us an email to
support@hsnetworkmanager.com providing us URL and credentials to enter your HSNM and IP with credentials in order to enter a gateway that is facing the problem?
Thank you in advance,
Best Regards.
Dear Team,
Credentials emailed to you.
Dear Team,
We have sent you email. Please respond there.
Thanks
Re: User Traffic logs
Posted: 11 Jun 2018, 10:12
by HSNMSupport
Hi,
we received the email and we are checking.
We will answer to your email soonest possible.
Best Regards.
Re: User Traffic logs
Posted: 14 Jun 2018, 06:42
by humzakhan
Hi,
we received the email and we are checking.
We will answer to your email soonest possible.
Best Regards.
Dear Team,
We are waiting for your response.
Re: User Traffic logs
Posted: 14 Jun 2018, 10:31
by HSNMSupport
Hi,
we answered you two days ago.
Today, after receiving your email requesting news, I sent the email again.
Best Regards.
Re: User Traffic logs
Posted: 19 Jun 2018, 05:52
by humzakhan
Hi,
we answered you two days ago.
Today, after receiving your email requesting news, I sent the email again.
Best Regards.
I have not received your email yet, can you please resend it to
humza.khan@multinet.com.pk and
ghufrana@multinet.com.pk
Re: User Traffic logs
Posted: 19 Jun 2018, 09:12
by HSNMSupport
Hi,
those are the email addresses where I sent the email. Anyway I'll send it again.
Best Regards.