1GB Data gets 16GB
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spike
Posts: 47
Joined: 09 Sep 2016, 01:43

1GB Data gets 16GB

by spike » 26 Jul 2017, 02:23

We've just had a user consum 17GB on their 1GB plan....
Something in accounting isn't correct....  Let us know what you need to trouble shoot.
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g.lionello
Posts: 9
Joined: 23 Sep 2015, 12:37

Re: 1GB Data gets 16GB

by g.lionello » 15 Aug 2017, 17:25

Hi Spike,
the only way I can think about, is that product with a higher data plan had been assigned. Than wrongly or on purpose deleted by the manager or reseller or administrator.
Regards

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