User Traffic logs HSNM Hardware and VM configurations. Sms, Email, Backup, Database

[humzakhan]

Hi Ghufran,

Can you try to downgrade your HSNM to the version you had before.

Best Regards,

Dear Team,
We have downgraded to previous version but still having log issues. Please find attached images for reference.

Dear Team,
Please note , by disabling and then again enabling logs from gateway, 3 more logs start working. Please find attached image for reference. Furthermore we are available if you want to resolve it by taking remote session.

Dear Team,

Logs of different gateways are saving in same file. Please rectify the issue.

[HSNMSupport]

Hi Ghufran,

please, can you write us an email to support@hsnetworkmanager.com providing us URL and credentials to enter your HSNM and IP with credentials in order to enter a gateway that is facing the problem?

Thank you in advance,

Best Regards.

[humzakhan]

Hi Ghufran,

We will have our development team review it and we will get back to him as soon as possible.

Best Regards,

Dear Team,
Please see logs of multiple gateways are saving in single file. Please rectify on urgent basis.

[humzakhan]

Hi Ghufran,

please, can you write us an email to support@hsnetworkmanager.com providing us URL and credentials to enter your HSNM and IP with credentials in order to enter a gateway that is facing the problem?

Thank you in advance,

Best Regards.

Dear Team,
Credentials emailed to you.

[humzakhan]

Hi Ghufran,

please, can you write us an email to support@hsnetworkmanager.com providing us URL and credentials to enter your HSNM and IP with credentials in order to enter a gateway that is facing the problem?

Thank you in advance,

Best Regards.

Dear Team,
Credentials emailed to you.

Dear Team,
We have sent you email. Please respond there.
Thanks

[HSNMSupport]

Hi,

we received the email and we are checking.

We will answer to your email soonest possible.

Best Regards.

[humzakhan]

Hi,

we received the email and we are checking.

We will answer to your email soonest possible.

Best Regards.

Dear Team,
We are waiting for your response.

[HSNMSupport]

Hi,

we answered you two days ago.

Today, after receiving your email requesting news, I sent the email again.

Best Regards.

[humzakhan]

Hi,

we answered you two days ago.

Today, after receiving your email requesting news, I sent the email again.

Best Regards.

I have not received your email yet, can you please resend it to humza.khan@multinet.com.pk and ghufrana@multinet.com.pk

[HSNMSupport]

Hi,

those are the email addresses where I sent the email. Anyway I'll send it again.

Best Regards.