SMS AND SMS TEST NOT WORKING HSNM Hardware and VM configurations. Sms, Email, Backup, Database

[couragesmith]

Hello
I added the modem attached to the HS box and could see the modem connected. Trying to use the otp option for authenticating users.
but my test sms is not working, after checking logs i could see an sms sent to my phone but i dont receive any text on my phone.
I tried sending an sms by user before accessing internet that option rather worked but my test sms doesnt work.
I loaded credit on the sim also What could be the problem to that?

[HSNMSupport]

Hi Courage
Did you attach one of the supported HSNM? Did you try to send an SMS through the utlity inside the HSNM "Utility functions" section? If yes, did you receive it? This is the first thing to do in order to understand if the modem settings and the SIM card are OK.

After that you can try to configure your domain with OTP or with SMS notification in order to send SMS.

If in the first step (Utility function) the SMS is sent, but you cannot send with OTP or SMS notification the reasons could be:

1) The manager doesn't have an SMS credit. So please add some funds to the manager SMS credit
2) The user has reached the maximun number of SMS sent (check the "Maximum number of SMS" field under domain)
3) You have enable, on the domain, a filter based on country code (check the "Options for the country Calling codes" section on the domain)

Hope this help you to fix your issue

Best regards

[couragesmith]

Hello I tried sending a sms through the utility inside HSNM but did not received any message on my phone
my log gave me the following
2018-11-29 08:28:03 - host - Information! Send (1) SMS to (Modem 1): 00233244xxx
2018-11-29 07:09:06 - host - Information! File locked (Attempt 1): /dev/myGSM

thanks

[HSNMSupport]

Hi Courage
This means that there is something wrong with the USB modem. Are you sure to have used one of the supported modem listed below?

Onda TM201
Huawey E173
Huawey E1750
Huawey E620
Huawey E1552
Ond MW836UP
Onda MDC655
Onda MT835UP
Onda MDC835UP

Did you try to connect and reconnect the USB modem? Did you try to change the USB port where you connect the modem?

Thanks

Best regards

[couragesmith]

Hello
The modem type I am using is Onda MDC655 that is the modem added to the HSNM box
I tried doing a test where user log into the portal by sending sms with the DOMAIN NAME to the number on the modem and that worked.
But cant send sms test.
Thanks

[HSNMSupport]

Hi Courage
Did the modem work before? If yes, did you do something before to have the problem?
As wrote previously, first of all you have to try to send a test SMS through the "Utility Functions": if it doesn't work means that there is something wrong on the configuration (USB modem not recognized, SMS center number not set correctly, problem on SIM, ecc.)

I am pretty sure that there isn't any BUGs on the system but surely something on your settings

Best regards

[couragesmith]

Hello
This is the first time of using the modem and from the system the modem has been detected on port showing the signal level
test utility was done for sending sms, my log also shows two messages which i put in earlier post
I will like assistance from support.
Thanks

[HSNMSupport]

Hi Courage
Did you do what I suggest on the earlier post (connect and reconnect the USB modem and change the USB port where you connect the modem)
Another thing that you can do is to reboot your HSNM

Please let me know

Thanks

Best regards