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MAIL VERIFY PROBLEM

Posted: 03 Feb 2023, 13:38
by dpaz
Hi,
I have many problems with the email verification of the domain. It fails me with correct emails, in what state is the development of the whitelist?

Below I attach screenshots.

I have also uploaded a photo called: "domain unknown" in which a warning appears but it does not appear to which domain it relates to.

How can I identify the domain in the warning?
Shouldn't it refer to the Domain in the warning?

Re: MAIL VERIFY PROBLEM

Posted: 03 Feb 2023, 13:39
by dpaz
Hi,
I have many problems with the email verification of the domain. It fails me with correct emails, in what state is the development of the whitelist?

Below I attach screenshots.

I have also uploaded a photo called: "domain unknown" in which a warning appears but it does not appear to which domain it relates to.

How can I identify the domain in the warning?
Shouldn't it refer to the Domain in the warning?

Re: MAIL VERIFY PROBLEM

Posted: 03 Feb 2023, 14:06
by HSNMSupport
Hi,
we do not have problems with Gmail.
With a custom domain, problems can happen if there is a custom configuration, as you can see In the log provided.
We will push for whitelist feature.
S.T.

Re: MAIL VERIFY PROBLEM

Posted: 03 Feb 2023, 15:52
by dpaz
Hi,
we do not have problems with Gmail.
With a custom domain, problems can happen if there is a custom configuration, as you can see In the log provided.
We will push for whitelist feature.
S.T.
But this error?? the mail es valid. I dont understand this error.

Re: MAIL VERIFY PROBLEM

Posted: 03 Feb 2023, 16:28
by HSNMSupport
Probably the MX server is not answering in a standard way.
S.T.