Paypal not connnecting
General questions and topics about hsnm

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dmburgess
Posts: 8
Joined: 31 Aug 2019, 23:16

Paypal not connnecting

by dmburgess » 25 May 2021, 23:37

I get the splash page; everything works, the free account access works. Just when they go to recharge with PayPal. they get "I'm Activating the Payment Process. Please wait... " with a spinner that never stops spinning. If I open a new tab, and type paypal.com it comes right up.

Options?

HSNMSupport
Posts: 1317
Joined: 26 Jul 2016, 09:16

Re: Paypal not connnecting

by HSNMSupport » 26 May 2021, 08:39

Hi Dennis
What HSNM version are you using? I've just tried with the latest one (8.0.265) without any problem in redirecting to paypal page.
Did you have the same behaviour on different devices or only in some?
Can you try from a laptop using a web browser and check if there are error using browser inspector? In case share with us the screenshot of the error...
Probably there could be a walled-garden issue.

Best regards

dmburgess
Posts: 8
Joined: 31 Aug 2019, 23:16

Re: Paypal not connnecting

by dmburgess » 26 May 2021, 14:58

We are working on it together. We as in myself and HSNM. We are getting a 500 error on the hsnm if you go into chrome dev F12 ..

HSNMSupport
Posts: 1317
Joined: 26 Jul 2016, 09:16

Re: Paypal not connnecting

by HSNMSupport » 26 May 2021, 17:47

Hi Denis
I've just knew from an HSNM support collegue that upgrading the HSNM to the latest 8.0.265 version fixed the issue.

Best regards

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