Gateway
General questions and topics about hsnm

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15 posts
HSNMSupport
Posts: 1553
Joined: 26 Jul 2016, 09:16

Re: Gateway

by HSNMSupport » 09 Feb 2021, 09:58

For an unknown reason, an update DB function in your case did not work so it lost a necessary grant option.
We've manually re-launched the procedure and now all permissions are correct and the system is back to work.

Magenta
Posts: 50
Joined: 12 Mar 2019, 05:48

Re: Gateway

by Magenta » 21 Feb 2021, 05:46

Have a good Day.
Today we restart our server for maintenance purposes,
When Server ready we login to HSNM and we see again this Log: Please refer below screenshot
Our Current version is 8.0.245.
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Magenta
Posts: 50
Joined: 12 Mar 2019, 05:48

Re: Gateway

by Magenta » 21 Feb 2021, 08:09

Dear Support,

We experience database error again we we upgrade to 8.0.245.
After that we restart the server we get this error: Please refer attached file

Please need your Support,

Thanks,
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Magenta
Posts: 50
Joined: 12 Mar 2019, 05:48

Gateway Error from Version 9.0.194 to 9.1.103 -9.1.104

by Magenta » 04 Feb 2022, 18:22

Dear Support,

We upgraded yesterday our HSNM from 9.0.194 to 9.1.103 and we encounter gateway error.
Awhile ago we upgraded the HSNM from 9..103 to 9.1.104 but we still the same issue and always reject the request from the user.
Please see screenshot below.

We cannot downgrade also from 9.1.104 to 9.0.194 which isthe radius server are working well and the portal.

Hoping for your emmediate support.

Thanks,
Jose
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HSNMSupport
Posts: 1553
Joined: 26 Jul 2016, 09:16

Re: Gateway

by HSNMSupport » 07 Feb 2022, 11:58

Issue solved with version 9.1.106.
Please open a dedicated topic next time.
Have a good day.

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