Paystack not loading page
General questions and topics about hsnm

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chris865
Posts: 25
Joined: 31 Dec 2019, 08:48

Paystack not loading page

by chris865 » 17 Mar 2023, 12:18

Hi there, Paystack does not load from the recharge option

thanks
chris
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HSNMSupport
Posts: 1532
Joined: 26 Jul 2016, 09:16

Re: Paystack not loading page

by HSNMSupport » 17 Mar 2023, 14:10

Ensure Paystack Walled garden entries are in place.
If you don't use Mikrotik as Gateway, you've to do it manually.
If you use Mikrotik, ensure the WalledGarden script is running and roundrobindomains.txt is filled with your hsnm Domain server address.
S.T.

chris865
Posts: 25
Joined: 31 Dec 2019, 08:48

Re: Paystack not loading page

by chris865 » 17 Mar 2023, 14:21

thanks for the quick reply

i think thats all there - please check attached

tx
chris
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Last edited by chris865 on 17 Mar 2023, 14:29, edited 1 time in total.

HSNMSupport
Posts: 1532
Joined: 26 Jul 2016, 09:16

Re: Paystack not loading page

by HSNMSupport » 17 Mar 2023, 14:26

Please try to change GW DNS because even from your HSNM preview this is working.
S.T.

chris865
Posts: 25
Joined: 31 Dec 2019, 08:48

Re: Paystack not loading page

by chris865 » 23 Mar 2023, 05:37

hi there, i still cant get paystack to show the page when trying to recharge

i have also changed to https by default - still not showing page

the "blue" picture is when i connect to hsnm via mobile data and view it as preview from the hsnm setup - then it works, but when i try to connect from the hotspot is does not load

tx
chris
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HSNMSupport
Posts: 1532
Joined: 26 Jul 2016, 09:16

Re: Paystack not loading page

by HSNMSupport » 23 Mar 2023, 15:35

We tested with a Mikrotik gw with basic Walled gardens passed automatically from the HSNM and it works:
Screenshot_2023-03-23_at_15_30_59.png
So please double-check your networking.
To better test, the issue try with a Notebook connected to the Hotspot wifi and open the Browser console to ensure all calls goes to 200.
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chris865
Posts: 25
Joined: 31 Dec 2019, 08:48

Re: Paystack not loading page

by chris865 » 03 Apr 2023, 17:33

hi there, i have tried from 4 different networks, and they all giving me the same result. when i am connected on the hotspot, i put the user/password, i click on recharge, click on paystack - i get that error page

when i test it from "preview" from within hsnm everything works, and i can get the paystack payment page

can you please tell me or give me some pointers on where i still need to look?

thanks
chris

HSNMSupport
Posts: 1532
Joined: 26 Jul 2016, 09:16

Re: Paystack not loading page

by HSNMSupport » 03 Apr 2023, 17:40

Have you tested with a notebook with the Browser console opened as We told you?
Thanks
S.T.

chris865
Posts: 25
Joined: 31 Dec 2019, 08:48

Re: Paystack not loading page

by chris865 » 04 Apr 2023, 20:21

we did try yes. same result
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HSNMSupport
Posts: 1532
Joined: 26 Jul 2016, 09:16

Re: Paystack not loading page

by HSNMSupport » 05 Apr 2023, 08:34

We cannot see the Console opened.
Can you please show us the Console of your browser if it contains errors?
Thank you.
S.T.

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