Error. The login procedure cannot contact the gateway
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Karwan
Posts: 11
Joined: 20 Dec 2022, 16:13

Error. The login procedure cannot contact the gateway

by Karwan » 30 Jul 2024, 15:35

I am facing this issue as explained in the attached screen shot. Could you let me know what possible be the issue, please?
Error Hotspot .jpg
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Karwan
Posts: 11
Joined: 20 Dec 2022, 16:13

Re: Error. The login procedure cannot contact the gateway

by Karwan » 30 Jul 2024, 15:41

I am facing this issue as explained in the attached screen shot. Could you let me know what possible be the issue, please?
Error Hotspot .jpg
Could this make that issue ?
error hotspot 2.jpg
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HSNMSupport
Posts: 1553
Joined: 26 Jul 2016, 09:16

Re: Error. The login procedure cannot contact the gateway

by HSNMSupport » 31 Jul 2024, 09:26

Hi,
The error "Error. The Login procedure cannot contact the gateway" appears for those 3 major reasons:
1. the HSNM can't respond to the Gw and release the possibility to the hotspot user. In this case, you must check HTTP/HTTPS/Radius traffic between HSNM and GW
2. the product policy or the product has something wrong in it. Must recheck the data.
3. For non-Mikrotik Gw, it could be a walled garden address missing or HTTPS incompatibility
This is totally unlinked from the expired Maintenance.
Hope this can help.

Karwan
Posts: 11
Joined: 20 Dec 2022, 16:13

Re: Error. The login procedure cannot contact the gateway

by Karwan » 31 Jul 2024, 13:16

Hi,
The error "Error. The Login procedure cannot contact the gateway" appears for those 3 major reasons:
1. the HSNM can't respond to the Gw and release the possibility to the hotspot user. In this case, you must check HTTP/HTTPS/Radius traffic between HSNM and GW
2. the product policy or the product has something wrong in it. Must recheck the data.
3. For non-Mikrotik Gw, it could be a walled garden address missing or HTTPS incompatibility
This is totally unlinked from the expired Maintenance.
Hope this can help.
How do I check HTTP/HTTPS/Radius traffic between HSNM and GW ?

HSNMSupport
Posts: 1553
Joined: 26 Jul 2016, 09:16

Re: Error. The login procedure cannot contact the gateway

by HSNMSupport » 31 Jul 2024, 14:06

Check within your networking team.
S.T.

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