Download QR code not working General questions and topics about hsnm

[couragesmith]

Hello Team
I am trying to test the login with QR code and noticed the welcome portal does not load. Kindly guide me. Maybe I'm not doing something correctly.

Secondly I tried downloading the QR code under Gateway but nothing is download if i click on "Download QR Code. Kindly check it.

Can you also explain the use of the QR code further so we can understand?
Thanks
Courage Smith

[HSNMSupport]

Hi Smith,
can you please tell us which version do you currently using?
We do not have a manual right now to give you, but we are preparing it.

Once you configure your gateway and select QRcode as an authentication method, you can click on the burger menu of the Gateway and download the Qrcore. A PDF will be generated and opened with basic instructions to connect to the hotspot included.

Please check if during this process you have any kind of error in your browser console because we've tested and all seems to work by our side.

[couragesmith]

Hello
I am using version 7.0.141 Release Candidate .
I noticed the PDF file you are talking about doesn't download. Not action is taken when you click on Download QR code.
I also tried testing the portal i got an error

Regards
Courage Smith

[HSNMSupport]

Hi,
We have fixed your problem.
You haven't defined your logo so QRcode can't be printed.
Now it works.