high availability dont seem to synchronize well General questions and topics about hsnm

[patrickk]

Hi,
I am using high availability and the two servers dont seem to synchronize. The number of connected users differ from one server to the other. But connection status says ok. Also, the number of connected users can be more than the number of devices which is quite not understandable. one of them is using version 7.0.179 and the other is using version 7.0.191.

Thanks,

[HSNMSupport]

Hi Patrickk,
in order to not having problems with HA, the two HSNM versions should be equal.
You can have these strange numbers maybe because now the two hsnm are synched but previously something was lost.
We encourage you to disable replica then re-enable it in order to re-sync your data.
Have a nice day.

[patrickk]

Hi Patrickk,
in order to not having problems with HA, the two HSNM versions should be equal.
You can have these strange numbers maybe because now the two hsnm are synched but previously something was lost.
We encourage you to disable replica then re-enable it in order to re-sync your data.
Have a nice day.

Thank you. I am following your instructions but the feedback from additional server is: "Error! The user does not have the rights necessary to perform the operation"

Thank you

[HSNMSupport]

Have you already upgraded to the same Hsnm version?
Thank you

[patrickk]

Have you already upgraded to the same Hsnm version?
Thank you

Yes, I have the latest versions for the two.
Thanks

[HSNMSupport]

Hi Patrikk
If you have that error means that you don't use an admin's password to perform replica or that you are not logged it with an admin account.
Can you double check it please? Also please check to have used the right password.

Thanks

Best regaards

[patrickk]

Hi Patrikk
If you have that error means that you don't use an admin's password to perform replica or that you are not logged it with an admin account.
Can you double check it please? Also please check to have used the right password.

Thanks

Best regaards

Thanks, I am using admin password. This is the password I logged in with for the two boxes. There is only one admin account. The last time it happened when I downgraded the firmware it resolved.
Thanks.

[HSNMSupport]

Hi Patrick,
your issue is solved.
We have released a fix with the 7.0.192 version.
Have a nice day.

[patrickk]

Hi Patrick,
your issue is solved.
We have released a fix with the 7.0.192 version.
Have a nice day.

Thanks.