Click & connect not working General questions and topics about hsnm

[infosey]

Hi, sorry I misscliked writting port is 4442.

[HSNMSupport]

PORT STATE SERVICE
4442/tcp filtered saris

even this port result filtered.
Please before proceeding, , I encourage you to enable LOG into your Mikrotik Gw and check if there are errors during login progress.
Have a nice day.

[infosey]

Hi, please make sure you are conecting to our public IP on SSH protocol, I've checked and I can reach HSNM login through putty aplication conecting with an outside network.

[HSNMSupport]

Now I'm in.
Your HSNM has no kind of problem.
Please enable your MikroTik log and check it.
Have a nice day.

[infosey]

Hi, tell me please what I should check on Mikrotik's log, as I don't know. Shall I send you a capture of the log?

[HSNMSupport]

After some positive test this morning, I've tested several times this afternoon and notice that your Radius is not reachable:
radclient:

no response from server for ID 141 socket 3

Complete: 1 to 1 [%10.00]
Response: 1.#J ms (AVG) [Good:0 Bad:0 Timeout:1 Error:0]
Complete: 1 to 2 [%20.00]
Response: 6000.00 ms (AVG) [Good:0 Bad:0 Timeout:2 Error:0]
Complete: 2 to 3 [%30.00]
Response: 6000.00 ms (AVG) [Good:0 Bad:0 Timeout:3 Error:0]
Complete: 3 to 4 [%40.00]
Response: 6000.00 ms (AVG) [Good:0 Bad:0 Timeout:4 Error:0]
Complete: 4 to 5 [%50.00]
Response: 6000.00 ms (AVG) [Good:0 Bad:0 Timeout:5 Error:0]
Complete: 5 to 6 [%60.00]
Response: 6015.00 ms (AVG) [Good:0 Bad:0 Timeout:6 Error:0]
Complete: 6 to 7 [%70.00]
Response: 6000.00 ms (AVG) [Good:0 Bad:0 Timeout:7 Error:0]
Complete: 7 to 8 [%80.00]
Response: 6000.00 ms (AVG) [Good:0 Bad:0 Timeout:8 Error:0]
Complete: 8 to 9 [%90.00]
Response: 6000.00 ms (AVG) [Good:0 Bad:0 Timeout:9 Error:0]
Complete: 9 to 10 [%100.00]
Response: 6000.00 ms (AVG) [Good:0 Bad:0 Timeout:10 Error:0]

But locally everything works:

[root@seyhs ~]# radtest free@PalaciosDelArzobispo "" 127.0.0.1 0 RADIUSSECRET
Sending Access-Request of id 166 to 127.0.0.1 port 1812
User-Name = "free@PalaciosDelArzobispo"
User-Password = ""
NAS-IP-Address = 10.19.230.130
NAS-Port = 0
rad_recv: Access-Accept packet from host 127.0.0.1 port 1812, id=166, length=38
Acct-Interim-Interval = 600
Session-Timeout = 3600
Idle-Timeout = 180


Even from an external Mikrotik GW:

Fotografia_dello_schermo_061920_021848_PM.jpg

Please verify your Fw rules.
Have a nice day.

[infosey]

Hi, remind us what ports should be opened for a mikrotik, we have other gateways working perfectly.
Is there any FW differece between a regular deployment and a Mikrotik one?
One more thing I have noticed that you are trying to reach our internal private IP: 10.19.230.110. RADIUS is not going to reachable for this IP, change ir for our public IP address and should be able to reach RADIUS

[HSNMSupport]

From HSNM manual:

[infosey]

I could see there is no connection tries to the RADIUS server. What else should I do?

[HSNMSupport]

Everytime you close your Radius server status, it resets the counters.
If you try to login you get: