Product Policies Not Updating
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Magenta
Posts: 48
Joined: 12 Mar 2019, 05:48

Product Policies Not Updating

by Magenta » 01 Jul 2020, 07:33

Dear Support,

We just want to update our Product policies but only saying below notification update in progress. how may time already we did but not working and update. how many hours already we wait but still in progress.

please see below screenshot.
in progress.png
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HSNMSupport
Posts: 1532
Joined: 26 Jul 2016, 09:16

Re: Product Policies Not Updating

by HSNMSupport » 01 Jul 2020, 10:36

Hi Magenta,
a fix will be released with the next V7 stable.
Please wait till release, then install it.
Have a nice day.

Magenta
Posts: 48
Joined: 12 Mar 2019, 05:48

Re: Product Policies Not Updating

by Magenta » 01 Jul 2020, 10:48

Hi Magenta,
a fix will be released with the next V7 stable.
Please wait till release, then install it.
Have a nice day.

Thanks and waiting for the updates...

Stay safe,

Magenta

HSNMSupport
Posts: 1532
Joined: 26 Jul 2016, 09:16

Re: Product Policies Not Updating

by HSNMSupport » 03 Jul 2020, 16:29

The update is released.
Please update your HSNM.
Have a nice day.

Magenta
Posts: 48
Joined: 12 Mar 2019, 05:48

Re: Product Policies Not Updating

by Magenta » 05 Jul 2020, 08:52

The update is released.
Please update your HSNM.
Have a nice day.
Thanks Support, we updated already and working well.

HSNMSupport
Posts: 1532
Joined: 26 Jul 2016, 09:16

Re: Product Policies Not Updating

by HSNMSupport » 06 Jul 2020, 10:18

Great to hear that.
Have a nice day.

miami1983
Posts: 81
Joined: 17 Apr 2019, 09:08

Re: Product Policies Not Updating

by miami1983 » 22 Jul 2020, 17:22

i have the same issue

the version we have is : 7.0.198 Stable

when i change policy setting and need to update existing users , it take lot of time , GUI is hanging , and i must need to stay untill it finish

its a not good business to stay until job finish

we use external SQL

HSNMSupport
Posts: 1532
Joined: 26 Jul 2016, 09:16

Re: Product Policies Not Updating

by HSNMSupport » 22 Jul 2020, 17:25

V199 will contain a fix to speed up this process.
If an HSNM has thousands of clients, it will hang till MYSQL completes the update query.
Have a nice day.

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