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Unable to reach COIN
Posted: 09 Jul 2020, 09:47
by Hossain12345
Dear support,
I have configured coin through public IP but unable to reach.pleasse guide
Thank you,
Re: Unable to reach COIN
Posted: 09 Jul 2020, 10:29
by HSNMSupport
Hi Hossain
First of all I would like to tell you that COIN must be connect on the same Mikrotik GW's network and that for each Mikrotik GW you need a COIN.
Below you can find a network schema example that explain you how to connect COIN
COINWithGWNetworkSchema.jpg
Regarding your issue if you can't reach it probably you did something wrong setting the IP address so now the only way is to directly connect a PC to COIN and then try to connect through the IP you set or through the emergency IP address 192.168.168.10
Best regards
Re: Unable to reach COIN
Posted: 09 Jul 2020, 11:20
by Hossain12345
Hi Hossain
First of all I would like to tell you that COIN must be connect on the same Mikrotik GW's network and that for each Mikrotik GW you need a COIN.
Below you can find a network schema example that explain you how to connect COIN
COINWithGWNetworkSchema.jpg
Regarding your issue if you can't reach it probably you did something wrong setting the IP address so now the only way is to directly connect a PC to COIN and then try to connect through the IP you set or through the emergency IP address 192.168.168.10
Best regards
Dear Support,
The attached pic is the last update. Image not showing.
Thank you
Re: Unable to reach COIN
Posted: 09 Jul 2020, 14:28
by Hossain12345
Hi Hossain
First of all I would like to tell you that COIN must be connect on the same Mikrotik GW's network and that for each Mikrotik GW you need a COIN.
Below you can find a network schema example that explain you how to connect COIN
COINWithGWNetworkSchema.jpg
Regarding your issue, if you can't reach it probably you did something wrong setting the IP address so now the only way is to directly connect a PC to COIN and then try to connect through the IP you set or through the emergency IP address 192.168.168.10
Best regards
Dear Support,
The attached pic is the last update. Image not showing.
Thank you
Dear Support,
Please response,
Thank you
Re: Unable to reach COIN
Posted: 09 Jul 2020, 15:02
by HSNMSupport
Hi,
if you see that box with a "home" and "X" for closing, COIN is correctly working.
If you can't see any injection, you must check you campaign because there would be some problem there.
Have a nice day.
Re: Unable to reach COIN
Posted: 09 Jul 2020, 16:01
by Hossain12345
Hi,
if you see that box with a "home" and "X" for closing, COIN is correctly working.
If you can't see any injection, you must check you campaign because there would be some problem there.
Have a nice day.
Do you think Manager Time zone settings might be a matter because just now I have checked it is set to default settings, whereas my Gateway, and Domain Time zone settings are set in Asia/Dhaka?Asia/Dhaka?
Thank you,
Re: Unable to reach COIN
Posted: 09 Jul 2020, 16:23
by HSNMSupport
Hi,
this shouldn't be the cause.
Please check if you got credit for adv, if adv is enabled into the domain with relative dates and every other aspect of adv for the domain.
Have a nice day.
Re: Unable to reach COIN
Posted: 13 Jul 2020, 08:18
by Hossain12345
Hi,
this shouldn't be the cause.
Please check if you got credit for adv, if adv is enabled into the domain with relative dates and every other aspect of adv for the domain.
Have a nice day.
Dear support,
It's not working. I am currently working and have done all the required settings still Same problem image not showing.
Thank you
Re: Unable to reach COIN
Posted: 13 Jul 2020, 10:23
by HSNMSupport
Please send us via email URL to reach your HSNM and open port 22 for debugging.
Have a nice day.
Re: Unable to reach COIN
Posted: 14 Jul 2020, 10:07
by Hossain12345
Please send us via email URL to reach your HSNM and open port 22 for debugging.
Have a nice day.
Dear Support ,
I have checked it's not working , now even "home" and "X" for closing are not showing.
Thank you.