Advertiser Prepaid Balance General questions and topics about hsnm

[Hossain12345]

Check now.
Fotografia_dello_schermo_072020_055321_PM.jpg
Youve to set both these options.
Please once you request help, give us more details as possible to avoid a waste of time.
Thank you

Dear Support,
Checked same as before.
Can you please check my ADV-CAMPAIGN settings under demo account, reseller -187,Gateway-198.The campaign still running instead of suspending when all the daily budget is finish .What can be the reasoon of this.
Thank you..

[HSNMSupport]

I can't see the campaign running.
No pop-up shows up.
Please make some test and let us know.
Have a nice day.

[Hossain12345]

I can't see the campaign running.
No pop-up shows up.
Please make some test and let us know.
Have a nice day.

Dear Support,
I do test and check before any comments.I may wrong as a new user ,The attached file is for your information .
Thank you.

[HSNMSupport]

You have 2 advertisers, and the second one you send us (Hotel) is currently disabled so there is some confusion about :

Fotografia_dello_schermo_072120_051145_PM.jpg

Please we do not have any kind of problem referring to ADV or campaign so please make some tests checking every single step.

[Hossain12345]

You have 2 advertisers, and the second one you send us (Hotel) is currently disabled so there is some confusion about : Fotografia_dello_schermo_072120_051145_PM.jpg
Please we do not have any kind of problem referring to ADV or campaign so please make some tests checking every single step.

Dear Support,
just reply on the Advertiser Dashboard calculation, is it ok. It makes me confused. Where total ADV sold 20 but Click +Impression 14+18=32.My question is here, why don't campaign suspend when the total amount comsume 20.
Thank you so much for your time,

[HSNMSupport]

Hi,
the script that calculates the campaign amount could be very heavy on the system if it runs very often, so we scheduled it every 8h.
If you set a tiny amount of credit and you exhaust very fast, you can go within a negative amount.

We studied like as is because we have several clients with millions of record to calculate so the script it takes a large amount of time to run.
Have a nice day.