In System Log we are getting "Information! Pre authentication error 11"
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arefinadnsl
Posts: 15
Joined: 10 Mar 2020, 06:57

In System Log we are getting "Information! Pre authentication error 11"

by arefinadnsl » 11 Jan 2021, 05:26

Hi,

We have deployed HSNM in a public hotspot where OTP is integrated as well. Today I was going through the system log and found this error "Information! Pre authentication error 11". Can you please explain how we can fix this.

Image



Thanks
Arefin

HSNMSupport
Posts: 1529
Joined: 26 Jul 2016, 09:16

Re: In System Log we are getting "Information! Pre authentication error 11"

by HSNMSupport » 11 Jan 2021, 09:16

Hi,
error 11 means this(please refer to the manual)
Fotografia_dello_schermo_011121_091548_AM.jpg
Maybe you've misconfigured your product or product assigning.
Have a nice day.
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arefinadnsl
Posts: 15
Joined: 10 Mar 2020, 06:57

Re: In System Log we are getting "Information! Pre authentication error 11"

by arefinadnsl » 12 Jan 2021, 08:07

Understood . Thanks for reply.

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