Authorize.net user error, but payment getting put in HSNM
Posted: 01 Sep 2021, 20:57
by dmburgess
We are using authorize.net to do payments. The payments are processing in auth.net and posting back to our system, but yet authorize.net tells the end user that they could not post it back, and we get a error message that states that there was a error. The end user basically gets stonewalled at auth.net, i.e. its not redirecting back to HSNM.
Re: Authorize.net user error, but payment getting put in HSNM
Posted: 03 Sep 2021, 15:51
by HSNMSupport
Problem solved:
If your SMTP Server is misconfigured, auth.net times out while we are trying to send an e-mail.
You can see this error printed in the SYSLOG: Error! Send mail: SMTP connect() failed. (::payments::dopayment ->HsUsersAddNewLogin->HsUsersUpdateRadiusLogin->SendAdministrativeMailsForPayment->SendMail)
Removed the SMTP host (the client choose not to use email in the HSNM) the payment goes through.
(another way to work around this, is to set a correct and working SMTP server).
Have a nice day.