Page 1 of 1
Error. The login procedure cannot contact the gateway
Posted: 30 Jul 2024, 15:35
by Karwan
I am facing this issue as explained in the attached screen shot. Could you let me know what possible be the issue, please?
Error Hotspot .jpg
Re: Error. The login procedure cannot contact the gateway
Posted: 30 Jul 2024, 15:41
by Karwan
I am facing this issue as explained in the attached screen shot. Could you let me know what possible be the issue, please?
Error Hotspot .jpg
Could this make that issue ?
error hotspot 2.jpg
Re: Error. The login procedure cannot contact the gateway
Posted: 31 Jul 2024, 09:26
by HSNMSupport
Hi,
The error "Error. The Login procedure cannot contact the gateway" appears for those 3 major reasons:
1. the HSNM can't respond to the Gw and release the possibility to the hotspot user. In this case, you must check HTTP/HTTPS/Radius traffic between HSNM and GW
2. the product policy or the product has something wrong in it. Must recheck the data.
3. For non-Mikrotik Gw, it could be a walled garden address missing or HTTPS incompatibility
This is totally unlinked from the expired Maintenance.
Hope this can help.
Re: Error. The login procedure cannot contact the gateway
Posted: 31 Jul 2024, 13:16
by Karwan
Hi,
The error "Error. The Login procedure cannot contact the gateway" appears for those 3 major reasons:
1. the HSNM can't respond to the Gw and release the possibility to the hotspot user. In this case, you must check HTTP/HTTPS/Radius traffic between HSNM and GW
2. the product policy or the product has something wrong in it. Must recheck the data.
3. For non-Mikrotik Gw, it could be a walled garden address missing or HTTPS incompatibility
This is totally unlinked from the expired Maintenance.
Hope this can help.
How do I check HTTP/HTTPS/Radius traffic between HSNM and GW ?
Re: Error. The login procedure cannot contact the gateway
Posted: 31 Jul 2024, 14:06
by HSNMSupport
Check within your networking team.
S.T.