Warning! The Maintenance, Update and Premium Services Contract has expired
If you installed HSNM just now, and don't know where to start - ask here!

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azhar
Posts: 35
Joined: 11 Feb 2020, 10:50

Warning! The Maintenance, Update and Premium Services Contract has expired

by azhar » 30 May 2021, 13:21

Hello,
I am getting this message in my dashboard
"Warning! The Maintenance, Update and Premium Services Contract has expired.
It is important to renew the contract to keep your appliance always relevant and up-to-date otherwise some external services (social networks, payments, currencies, etc.) may not work and block the services you are providing"


What does it mean actually. What would be our steps in the scenario. Our customer is out of service right now.

Thanks

azhar
Posts: 35
Joined: 11 Feb 2020, 10:50

Re: Warning! The Maintenance, Update and Premium Services Contract has expired

by azhar » 30 May 2021, 13:47

Hello,
In our contact paper it is mentioned "1 year software maintanance and update contact from 01.06.2020 to 31.05.2021".
Still one more day to be 31.05.2021. we have tried to contact with you via mail, skype, forum. Still no luck.
Would you please clarify why the service has been stopped without any prior notice via mail.

Thanks

HSNMSupport
Posts: 1317
Joined: 26 Jul 2016, 09:16

Re: Warning! The Maintenance, Update and Premium Services Contract has expired

by HSNMSupport » 31 May 2021, 15:44

Dear Azhar,
your problem was solved with a release that you did not install (you were running a very old release).
By installing the latest available, the problem disappears.
We suggest to always install the latest stable available.
Have a good day.

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