No Access to HSNM
If you installed HSNM just now, and don't know where to start - ask here!

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patrickk
Posts: 89
Joined: 28 Jun 2017, 16:21

No Access to HSNM

by patrickk » 06 Nov 2018, 13:31

Hi,
The last seven days, i have to restart the HSNM before customers can log in or i cant access the HSNM.
when you enter the IP or the DDNS, the HSNM can not be reached. i have cleaned the memory and blown the whole box but it is still the same. Also, when i try to update a software error message will appear after sometime saying the server may be busy. Help
patrick

HSNMSupport
Posts: 1529
Joined: 26 Jul 2016, 09:16

Re: No Access to HSNM

by HSNMSupport » 06 Nov 2018, 14:23

Hi patrickk,

based on what you said there seems to be something with the host hosting your HSNM Virtual machine.

We don't have any problem with virtual HSNM version.

If you are having this problem from 7 days I suggest you to check if something has been made before the problem started.

Best Regards.

patrickk
Posts: 89
Joined: 28 Jun 2017, 16:21

Re: No Access to HSNM

by patrickk » 07 Nov 2018, 02:26

Thanks for the reply,
because i was not able to upgrade to the latest software, i decided to first downgrade to 5.188. but after that, i am not able to upgrade again. i have tried through 192.168.10.10. help!!!
patrick

HSNMSupport
Posts: 1529
Joined: 26 Jul 2016, 09:16

Re: No Access to HSNM

by HSNMSupport » 07 Nov 2018, 08:57

Hi patrickk,

If you are not able to update the HSNM and you got error saying "server may be busy" it may means that your HSNM hasn't got, or have problem, connecting to the internet.

What do you see if you look at the ping in the HSNM Sysgtem Info? Does HSNM ping google? Did you try to ping atlante.prometeo.com?

Otherwise I need you to send us an email to support@hsnetworkmanager.com providing URL and credentials to access your HSNM in order to check.

Best Regards.

HSNMSupport
Posts: 1529
Joined: 26 Jul 2016, 09:16

Re: No Access to HSNM

by HSNMSupport » 07 Nov 2018, 14:43

Hi Patrikk
I've just access to your HSNM and I see that it has ver. 6.0.155 installed, so which is the problem? All seem to be OK

Best regards

patrickk
Posts: 89
Joined: 28 Jun 2017, 16:21

Re: No Access to HSNM

by patrickk » 07 Nov 2018, 15:18

Hi Patrikk
I've just access to your HSNM and I see that it has ver. 6.0.155 installed, so which is the problem? All seem to be OK

Best regards
Thanks, i will monitor and revert. thanks

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