Login Page s Bugs for 7.0.197 Stable
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Magenta
Posts: 45
Joined: 12 Mar 2019, 05:48

Login Page s Bugs for 7.0.197 Stable

by Magenta » 10 Jul 2020, 20:25

Dear Support,

We have experiencing Login page Error in this HSNM 7.0.197 Stable version. We have so many client encounter this problem in login page.
When they login again due to idle time out or no wifi coverage. so after how many hours when they comeback in the premises with wifi coverage they cannot login automatically due to login error.
I cannot send the video here in forum. tried via attachment but error notification and cannot be attach.. pls check below attachment
attachment error.png
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HSNMSupport
Posts: 1304
Joined: 26 Jul 2016, 09:16

Re: Login Page s Bugs for 7.0.197 Stable

by HSNMSupport » 13 Jul 2020, 11:46

Hi Magenta
When did you start to have the error? Did you do something (change your network configuration, change HSNM configuration, change GW settings, upgrade HSNM, etc) before to have the error?
If you cannot provide us the error that you had and all the informations that can help us to see and understand the issue, it is impossible for us to help you. So please send to HSNM support e-mail address all the informations regarding the issue.

Thanks

Best regards

Magenta
Posts: 45
Joined: 12 Mar 2019, 05:48

Re: Login Page s Bugs for 7.0.197 Stable

by Magenta » 19 Jul 2020, 07:47

Dear HSNM Support,

We did not do anything aside from upgrade version 7.0.196 to 7.0.197 after that update there are so may client experience this problem. when they login they will comeback in login page without username and password.. please see the attached picture for your reference.


Thanks for your Support

Jose
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HSNMSupport
Posts: 1304
Joined: 26 Jul 2016, 09:16

Re: Login Page s Bugs for 7.0.197 Stable

by HSNMSupport » 20 Jul 2020, 10:52

Please send us via support email :
- Url to reach your HSNM
- Open port 22 for SSH access
Thank you

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