Adding new gateway problem
If you installed HSNM just now, and don't know where to start - ask here!

Rate this topic
   Post Reply
6 posts   •   Page 1 of 1
dsirius
Posts: 5
Joined: 16 Jul 2020, 10:40

Adding new gateway problem

by dsirius » 20 Jul 2020, 15:51

Hello everyone,

i've a problem when i want to add a new gateway (This is a new instalation and also the first time im dealing with HSNM).
I followed the instructions in the documentation (adding a new reseller, manager and domain) but i dont have the option to add the new gateway.

HSNMSupport
Posts: 1304
Joined: 26 Jul 2016, 09:16

Re: Adding new gateway problem

by HSNMSupport » 20 Jul 2020, 15:52

Hi,
Please, describe the HSNM version, steps taken, symptoms, include all relevant screenshots to speed up the investigation and problem-solving process. It is very important to be as specific as possible.
If you can reproduce the problem you're facing, please provide step by step instructions how to reproduce the reported issue.
Thank you

dsirius
Posts: 5
Joined: 16 Jul 2020, 10:40

Re: Adding new gateway problem

by dsirius » 20 Jul 2020, 16:03

Hello,
HSM version is:7.0.197 Stable
All i did was install HSNM using OVA file, created IP/DEF GW information and followed the instructions in the document i recieved from my distributor.
I will attach 2 screencshots (one is of the instructions and the other is of my current setup where you can see i don't have the option to add a new gateway).
You do not have the required permissions to view the files attached to this post.

HSNMSupport
Posts: 1304
Joined: 26 Jul 2016, 09:16

Re: Adding new gateway problem

by HSNMSupport » 20 Jul 2020, 16:08

Try to disable CoffeeHouseHotspot (the one already there) then re-try.
Thank you

dsirius
Posts: 5
Joined: 16 Jul 2020, 10:40

Re: Adding new gateway problem

by dsirius » 20 Jul 2020, 16:15

Now the option to add a new gateway is there. Thank you very much for your help :)

HSNMSupport
Posts: 1304
Joined: 26 Jul 2016, 09:16

Re: Adding new gateway problem

by HSNMSupport » 20 Jul 2020, 16:16

Demo HSNM permits 1 Gw at the time.
Have a nice day.

Rate this topic

Who is online

Users browsing this forum: Google [Bot] and 1 guest

It is currently 20 Jun 2021, 17:40