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Adding new gateway problem

Posted: 20 Jul 2020, 15:51
by dsirius
Hello everyone,

i've a problem when i want to add a new gateway (This is a new instalation and also the first time im dealing with HSNM).
I followed the instructions in the documentation (adding a new reseller, manager and domain) but i dont have the option to add the new gateway.

Re: Adding new gateway problem

Posted: 20 Jul 2020, 15:52
by HSNMSupport
Hi,
Please, describe the HSNM version, steps taken, symptoms, include all relevant screenshots to speed up the investigation and problem-solving process. It is very important to be as specific as possible.
If you can reproduce the problem you're facing, please provide step by step instructions how to reproduce the reported issue.
Thank you

Re: Adding new gateway problem

Posted: 20 Jul 2020, 16:03
by dsirius
Hello,
HSM version is:7.0.197 Stable
All i did was install HSNM using OVA file, created IP/DEF GW information and followed the instructions in the document i recieved from my distributor.
I will attach 2 screencshots (one is of the instructions and the other is of my current setup where you can see i don't have the option to add a new gateway).

Re: Adding new gateway problem

Posted: 20 Jul 2020, 16:08
by HSNMSupport
Try to disable CoffeeHouseHotspot (the one already there) then re-try.
Thank you

Re: Adding new gateway problem

Posted: 20 Jul 2020, 16:15
by dsirius
Now the option to add a new gateway is there. Thank you very much for your help :)

Re: Adding new gateway problem

Posted: 20 Jul 2020, 16:16
by HSNMSupport
Demo HSNM permits 1 Gw at the time.
Have a nice day.