User conection log not been shown HSNM administration backend general discussion

[infosey]

Hi!

We have an error on our users' log conection. We have noticed some users' log conection are not shown. We have been following it in case there was a pattern but seems to be random.
Users could be on the same gateway, or in a different one, also it happens at any time randomly.
For example today at 15:55 a user has been registered on a gateway, 10 minutes after in the same gatewat ,at 16:05, an other user has been registered but without showing log conection.
Regards

[HSNMSupport]

Dear,
Have you made a test to register and login the see what is written inside the user log?
Please click on the user connection log and check if something is wrong there.
A user can choose to register itself but never log in, this depends on your Domain configuration.
Thank you.

[infosey]

Thank you for your reply. We will check if that is the problem.