HSNM Version 8.0.278 Stable Database Log error
HSNM administration backend general discussion

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Magenta
Posts: 47
Joined: 12 Mar 2019, 05:48

HSNM Version 8.0.278 Stable Database Log error

by Magenta » 11 Oct 2021, 06:21

Dear Team,

Have a good Day.
We received this error always in our Log.
Please see attachment for your reference.

2021-10-11 08:02:55 - host
Error! Query error: Lost connection to MySQL server during query (2013) Query: SELECT SUM(acctsessiontime) / COUNT(*) / 60, CAST(acctstarttime AS DATE) AS StartDate FROM radacct WHERE radacct.acctstarttime >= '2021-09-12' AND radacct.acctstarttime < '2021-10-12' GROUP BY StartDate ORDER BY StartDate (::dashboards::functions::MainChart ::db->query)


Thanks,

Magenta

HSNMSupport
Posts: 1346
Joined: 26 Jul 2016, 09:16

Re: HSNM Version 8.0.278 Stable Database Log error

by HSNMSupport » 11 Oct 2021, 10:37

Dear Magenta,
can you please share with us the steps to reproduce this error?
Thank you.

Magenta
Posts: 47
Joined: 12 Mar 2019, 05:48

Re: HSNM Version 8.0.278 Stable Database Log error

by Magenta » 13 Oct 2021, 07:37

Dear Magenta,
can you please share with us the steps to reproduce this error?
Thank you.

Dear Team,

That error we see in the log only we dont know where we get that error.. as we see only in the systems logs.

HSNMSupport
Posts: 1346
Joined: 26 Jul 2016, 09:16

Re: HSNM Version 8.0.278 Stable Database Log error

by HSNMSupport » 26 Oct 2021, 09:06

Dear Magenta,
this could happen in case of an aborted query during the dashboard calculation.
This could happen when a backend operator closes a dashboard prior to calculation operation ends.
Have a good day.

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