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DB Backup issue
Posted: 01 Aug 2016, 11:17
by imtiazahmed
I get this message :
DB backup: data backup error.
Host: mhsdemo
IP: 115.167.78.138
Domain: mhsdemo.teds.pk
Error: 2 - DB backup: FTP login error!
Moreover: sending notifications is also not enabled on Admin settings.
Re: DB Backup issue
Posted: 01 Aug 2016, 11:57
by Alex
Hello, did you check the FTP credentials that you setup in the general option?
Moreover: sending notifications is also not enabled on Admin settings.
Can you explain better this point? Thank you!
Re: DB Backup issue
Posted: 01 Aug 2016, 15:19
by imtiazahmed
ftp credentials a re fine and working with filzilla'
second: when a user is registered he gets email for user/pass and welcome message. I have set up smtp server but still issue is there.
Re: DB Backup issue
Posted: 01 Aug 2016, 16:10
by HSNMSupport
Hi Imtiaz!
FTP error is quite clear: you have set a wrong FTP username and password on HSNM System Settings: please check!
About the e-mail notification for the users, you have to enabled it on domain
Img.jpg
Best regards
Re: DB Backup issue
Posted: 01 Aug 2016, 17:54
by imtiazahmed
thanks, I will recheck and tell you.
Re: DB Backup issue
Posted: 02 Aug 2016, 05:27
by imtiazahmed
Now I am getting error : " Invalid ftp folder,
DB backup: data backup error.
Host: mhsdemo
IP: 115.167.78.138
Domain: mhsdemo.teds.pk
Error: 4 - Invalid ftp folder
Re: DB Backup issue (resolved)
Posted: 02 Aug 2016, 08:46
by imtiazahmed
thanks I get it resolved. FTP path works with default / only. careful about forward or backward slash (/ and \ )